Our Frequently Asked Questions

If you can not find your answer here, please feel free to call us at: 1-905-895-7777 or contact us online.

What is an Ayurvedic Treatment?2015-08-02T11:46:20-04:00

Ayurvedic Treatment

Ayurveda is an ancient form of treatment procedure which is rooted to India and makes use of natural herbs, exercise and meditation to treat the root cause of the condition. It is different from the conventional form of medication and believes in the treatment of a condition by balancing the energies (Vatta, Pitta and Kapha) of human body. Ayurveda is a more holistic approach of treatment, where it does not aim on subduing the problem, but treats the cause in a natural way so that the chances of re occurrences are greatly reduced.

What an Authentic Ayurvedic Spa Offers

Authentic Ayurvedic treatments penetrate and cleanse the entire body and remove deeply embedded toxins while bringing balance to the body. A comprehensive treatment from a genuine Ayurvedic spa can literally add years to your life.

The Balsam Spa offers 100% authentic Ayurvedic treatments that are more true to Ayurveda than most of what you will find in India. What’s special about these treatments is that they can effectively remove toxins stored in fat, something conventional spa treatments and cleanses have never been able to do.

Research on Ayurveda Spa Treatments

A study published in Alternative Therapies in Health and Medicine showed that the authentic Ayurvedic treatments where able to reduce fat soluble toxins by about 50%. This study was the first published study on humans to demonstrate that a specific detoxification regimen can significantly reduce levels of lipophilic toxicants in the blood, toxicants that are known to be associated with chronic disorders.

Understanding Ayurvedic Spa’s

A true Ayurvedic spa offers a treatment process that holistically rejuvenates the mind, body, and spirit. It is a unique experience where you are immersed in the ancient Vedic culture, and where a deep understanding of Ayurveda is used at every point of your visit for the most potent healing effect possible.

Do you sell gift certificates online or by phone?2015-03-07T00:07:35-05:00

Yes, and they may be sent by mail or pick-up. You may purchase a gift certificate for specific services or for any dollar amount. All gift certificates can be used towards any product and/or service of the value purchased. There are no cash refunds on gift certificates. Gift certificates do not expire; however, Balsam Spa menu items are subject to change, and a gift certificate purchased for a specific service may need to be supplemented by a price increase.

What should I do with my valuables?2015-03-07T00:07:14-05:00

To the extent possible, leave them at home. If you are concerned about a particular item, please keep it with you. Please remember to check your robe pockets before you leave. Balsam Spa does not take any responsibility for your valuables.

Is it customary to leave a gratuity?2015-03-07T00:06:52-05:00

If you are satisfied with your service, it is customary in the spa industry to leave a 10 -15% gratuity for your technician. Balsam Spa provides “tipping envelopes” at the front desk, and a drop box for you to deposit them.

What sort of training do your technicians have?2015-03-07T00:06:20-05:00

All of our technicians are hand-selected for their customer service skills as well as the high quality of their technique. Each is also licensed and certified in accordance with all applicable provincial and municipal laws.

What is expected of me during my treatment?2017-10-26T23:29:53-04:00

Please keep in mind that your time at Spa Space is about YOU, and your technician wants to know if you are uncomfortable in any way. Communicate with your technician if you experience any pain or if you would like him/her to adjust pressure or technique. Otherwise feel free to remain silent and drift off during your service – this will not offend your technician!

What is the cancellation and refund policy?2015-08-02T11:51:20-04:00


Appointment times and treatment types are reserved especially for you, at your request, therefore a credit card is required to secure your appointment. If you need to change or cancel your appointment, please provide us with at least 24 hours’ notice or a cancellation fee will be charged. Spa packages and group reservations require 48 hours’ notice.


Balsam Spa Inc. is not responsible for lost or stolen certificates. Gift certificates should be treated as cash. Gift certificates cannot be redeemed for cash. Balsam Spa Inc. assumes no responsibility and shall not be liable for any injuries, loss, or damage of any type or nature which arises out of your use of the certificates and/or the performance of any third party provider. These terms and conditions are subject to change without notice.

Refund Policy

If you are not 100% completely satisfied with our product(s) or service, please contact us. Please note refunds are discretionary and are issued on a case by case basis.

What time should I arrive?2015-03-07T00:05:18-05:00

Please arrive approximately 15 minutes prior to your scheduled service time to give yourself enough time to complete a short intake form and change into a robe. If you arrive late, your technician may need to shorten your service in order to stay on time for his or her next guest.

Where should I park?2015-03-07T00:04:53-05:00

Street parking is available in front of the spa and lots of parking in the back side . For customer convenience we also have a side entrance for those who are parking in the back.

How should I prepare for a treatment?2015-03-07T00:04:24-05:00

Please arrive for your spa treatments 10 to 15 minutes early so that you can check in, have a cup of tea, and unwind from stress. Do not wear perfume, heavy aftershave, or strongly scented lotions that might interfere with any treatment.

Can I eat before a treatment?2015-03-07T00:03:59-05:00

To get the full benefits of your massage treatment, don’t eat beforehand (especially heavy meals). However, if you are very hungry, it’s better to have a small snack so that you aren’t distracted by a growling stomach during your treatment.

What should I wear?2017-10-26T23:29:53-04:00

Please wear something comfortable, such as yoga-style clothing. Since we encourage you to let the Ayurvedic oils soak into your skin for a few hours after the massage, don’t wear expensive clothing that could be stained by the oil.

What should I bring to the massage treatment?2015-03-07T00:03:09-05:00

Just an open mind! Our therapies are wonderfully soothing and nurturing, so let yourself relax as and take you into a blissful, rejuvinating experience.

Do you accept credit cards?2015-03-07T00:02:38-05:00

Yes, major credit cards are accepted.


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