Please complete this form to make an appointment with us. We will contact you within 24 hours to confirm or set up alternate appointment dates or times at your convenience. Remember that reservation requests made online or via email cannot be accommodated automatically. In order to fulfill your request, we will need to verify availability. If you require a faster response or have a special request, please call us at 1-905-895-7777.

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Cancellations: All appointments or reservations made here will receive a confirmation phone call or email within 24hrs or less. Cancellations can only be made by calling our spa. Please note cancellations will not be accepted via this site.

Spa Etiquette

  • Please arrive approximately 15 minutes prior to your scheduled service time to give yourself enough time to complete a short intake form and change into a robe.

  • Please cancel or reschedule all spa appointments at least 24 hours prior to the start of service. Otherwise, a 100% cancellation fee will be applied.

  • We suggest that you leave valuables in your home. Balsam Spa does not take any responsibility for your valuables.

  • You should undress to your level of comfort – many guests choose to undress completely and others choose to leave on their underwear. Either way, please keep in mind that you will be draped for privacy throughout your treatment.

  • As a courtesy to others, please turn off or silence your cell phones while in the Spa.

  • Men are advised to shave at least 4 hours before receiving facial treatments.

  • Please remove all facial piercing before receiving facial treatments.

  • Please do not shave prior to your body treatment experience.